Some people may think the towing companies are simple businesses; all they need is to own some tow trucks and go hauling vehicles. While it may seem easy to operate towing businesses, running the business well will take management skills and leadership.
Just like any other business, being a leader is challenging. To be on top of the game, there are traits and characteristics to be on top of the pyramid. The following are some of the qualities that good towing company leaders possess.
1. Lead the Pack
The bosses of any company have one priority other than making profits, and that is to lead. They must be able to instruct, train, and organize the towing companies and optimize the way they work. Employees need to have a clear direction to what they need to follow, and it is the job of the leaders to set the path for them.
2. Dedication and Passion
Towing business is a demanding industry. The nature of the job will require dedication from those involved. The leaders in the business need to have a vision and mission for the business to lead his employees. They need to inspire their team and show the goals as well as incentives for the employees to achieve.
3. Work Ethic and Good Relationships
Honesty and a positive work ethic can go a long way for any business. For towing service providers, this includes safety for both the employees and the customers. Relationships between employees and customers are equally important. No one would want to work in corporations where they need to worry about getting cheated, and customers will not want to engage towing companies that are dishonest. Thus, setting a good example can lead the employees and develop trust in doing things right with integrity.
Being able to communicate is essential for any business. This is especially so for towing and roadside assistance providers. As tow truck services require a lot of information sharing and confirmation, miscommunication can lead to work errors. One important aspect of communication is listening. As leaders, they must listen to the needs and voices of their employees to create a friendly and supportive working environment.
5. Value Your Employees
Bosses and leader of any business need to show appreciation for their teams. The employees need to be treated with respect and given incentives for good performances. Good leaders will show they care for the employees, and they will be invested to show how they value the contributions in their works.
Leaders need to make decisions, sound and wise decisions. Indecisiveness shows unconfidence. Although it is necessary to be approachable and listen to feedback, the leader must be able to formulate his plans and decide on what works best for his company.
Leaders may need to delegate and some decision making to the supervisors. However, before delegation, they need to understand the priorities of the towing company. That implies able to lay down the goals and visions of the company in the first place. After proper training and experience, they need to be independent to help the company function well and more efficiently.
8. Keep Up to Date with Latest Developments in the Towing Industry
There are always new developments in tow trucks and technology. It is necessary to keep up to date with the latest technology, regulations, and best practices to stay ahead of the competition. For example, it can be the use of new location tracking Apps, new tow truck dispatch system, tow truck systems, etc. This also implies learning is important. One has to improve to become more efficient and move forward.
Being practical is probably the most crucial aspect of towing business. Bosses must evaluate the options and make the best decision based on the resources they have. For instance, will it be better for the towing company to expand the operations into repossessions? What licenses are necessary to do so, at what costs?